Frequently Asked Questions
Why even worry about privacy?
In today’s digital age, no data is safe. With the ever-increasing amount of digital attacks and database thefts as well as malicious uses of API’s (example: Facebook) it’s important for one to decrease their digital footprint, especially when it comes to personal information.
What can I host on your infrastructure?
We allow for all legal material to be hosted and stored on our hosting solutions. The data considered legal varies depending on the location where you choose to host your server.
What hosting locations are currently available?
We provide a wide variety of hosting locations. We have a large presence in a Chicago datacenter but also offer a wide variety of hosting locations in Europe through both our own datacenters as well as partnerships with other providers. We currently offer hosting solutions in the following countries: Romania, Netherlands, Finland, Iceland, Australia, Germany, Poland, Canada, France, the United Kingdom and the United States.
What payment methods do you currently offer?
As we are a privacy-first hosting company, we currently offer the following payment methods: PayPal, Stripe, as well as cryptocurrencies such as Bitcoin, Monero and Ethereum.
How can I get in touch with the support team?
Our support team is currently reachable through both the email and Wickr accounts listed above. Current customers are provided with a generated security key that must be provided with every technical issue for additional security.
What information must I provide to utilize your services?
The only information that we require is a Pseudo Name and any email address for communication and verification purposes. Please keep in mind that if you utilize a payment method such as PayPal or Stripe your privacy will be severely impacted.
What are your payment terms?
Our payment terms vary depending on the hosting solution you need. For example, our shared hosting plans require a yearly payment and our dedicated servers allow for monthly payments. Please contact us to find out the exact payment term for the solution you’re looking for.
How does domain registration by proxy work?
Our domain registration by proxy service is very simple. You select the available domain that you would like for us to register upon which we use one of our preferred registrars to register the domain with our company information for a slight premium. We can then point the domain to any nameservers you wish (such as Cloudflare) and you will be able to control the DNS from there. All domain ownership is documented internally and you can request to transfer the domain at any time (providing that it’s not locked from transferring for something like being recently registered).
Where can I report abuse?
All abuse emails can be sent to our email address. Abuse emails will be thoroughly reviewed by our team and our customers will be notified of any abuse reports as well as any actions taken.
Do you respond to legal requests?
We are in no way, shape or form what one would consider a ‘Bulletproof’ hosting provider. We review, fight, and respond to any and all legal requests where the law requires. We also share any such requests with our customers where the law permits.
Can I order a custom server?
It may be possible to configure a custom server depending on the location. Please reach out to the support team with the server specifications and location that you require.
How are you different?
We love technology and all that comes with it just like most other hosting providers out there. We’re different because we put the privacy of our customers first and their satisfaction second. We’re proud to offer robust hosting solutions while keeping our customer’s private information private.
24/7 Award Winning Support
Our team of experts is readily available 24/7 to assist you with any issue you may be having. You can reach us through numerous contact platforms, some of which you can find at the link below or your customer portal.
30 Day Money Back Guarantee
While we strive to maintain the total privacy of our customers; we also strive to ensure that you’ll be satisfied with our products. Not satisfied? We’ll get you your money back with our 30 Day Money Back Guarantee.
30 Days of Free Hosting
Find out how to take advantage of our limited time offer: 30 days of free hosting for all new customers.